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Dispatch Training - Light version
Section 1 - INTRODUCTION
Lesson 1 - Why dispatch business? (3:46)
Lesson 2 - Required skills (3:52)
Lesson 3 - Course overview (1:32)
Section 2 - PARTIES INVOLVED
Lesson 4 - Role of a dispatcher (1:50)
Lesson 5 - Benefits of dispatcher services (3:28)
Lesson 6 - Owner operators and Small fleet owners (4:00)
Lesson 7 - A real-life example: how we started a Dispatch company (2:00)
Lesson 8 - Freight brokers, freight forwarders and shippers (5:50)
Section 3 - OPERATIONS AND SETUP
Lesson 9 - What typical day of a dispatcher looks like? (2:50)
Lesson 10 - Things you will need to get started (4:42)
Lesson 11 - Thinking ahead – your legal entity (1:53)
Section 4 – CLIENTS
Lesson 12 - Setting up with your client – Contract (2:29)
Lesson 14 - Requesting documents from your client (1:57)
Lesson 17 - Verbal agreement – Scope of booking decisions (4:07)
Section 5 – EQUIPMENT AND FREIGHT
Lesson 18 - Truck types (3:57)
Lesson 19 - Trailer types (5:11)
Lesson 20 - Weight (2:22)
Lesson 21 – Commodity (1:53)
Section 6 – LOGISTICS
Lesson 22 - Pick-up and delivery times and their importance (6:20)
Lesson 23 - Extra stops (multiple deliveries) (1:37)
Lesson 24 - HOS Compliance (2:35)
Lesson 25 - Special requirements (5:55)
Section 7 – FINDING FREIGHT
Lesson 26 - Load boards – electronic marketplace (5:02)
Lesson 27 - DAT (2:48)
Lesson 28 - Internet Truck Stop (2:12)
Lesson 29 - Private 3PL boards (1:48)
Lesson 30 - Posting trucks (2:04)
Section 8 – BOOKING YOUR FIRST LOAD
Lesson 31 - Getting the right information (1:45)
Lesson 32 - Acceptable rates and negotiation (2:03)
Lesson 33 - Negotiation tips (3:45)
Lesson 34 - Checking broker’s credit (2:13)
Lesson 35 - Getting set up with broker/shipper (3:27)
Lesson 36 - Rate confirmation and what to look for (1:46)
Lesson 37 - Example of typical “booking” conversation – review of transcript (6:47)
Lesson 38 - Dispatching to a load (1:32)
Section 9 – MAKE YOUR BUSINESS BETTER
Lesson 40 - Be available and always communicate (3:40)
Lesson 41 - Resolve problems promptly – Real-life example (4:41)
Section 10 – ADDITIONAL SERVICES, COMPENSATION AND MARKETING
Lesson 42 - Billing (1:07)
Lesson 43 - Emergency roadside assistance (1:39)
Lesson 44 - Accounting and compliance (0:38)
Lesson 45 - Your compensation (2:27)
Lesson 46 - Receivables - Client payment options (2:48)
Lesson 47 – Marketing (4:08)
Lesson 46 - Receivables - Client payment options
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