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Interactive Dispatch Training Course
Section 1 - INTRODUCTION
Before you start
Lesson 1 - Why dispatch business? (3:26)
Lesson 2 - Required skills (3:52)
Lesson 3 - Course overview (1:32)
Section 2 - PARTIES INVOLVED
Lesson 4 - Role of a dispatcher (1:50)
Lesson 5 - Benefits of dispatcher services (3:28)
Lesson 6 - Owner operators and Small fleet owners (4:00)
Lesson 7 - A real-life example: how we started a Dispatch company (2:00)
Lesson 8 - Freight brokers, freight forwarders and shippers (5:50)
QUIZ - PARTIES INVOLVED
BONUS video from our YouTube channel - Who hires independent truck dispatchers (4:09)
BONUS MATERIAL – Additional Transportation Vocabulary (14:08)
Section 3 - OPERATIONS AND SETUP
Lesson 9 - What typical day of a dispatcher looks like? (2:50)
Lesson 10 - Things you will need to get started (4:42)
Lesson 11 - Thinking ahead – your legal entity (1:53)
SIMPLE STEPS TO FORM A COMPANY
GETTING YOUR EIN
BONUS video from our YouTube channel - Should you register a company? (5:27)
Section 4 – CLIENTS
Lesson 12 - Setting up with your client – Contract (2:29)
Lesson 13 - Download – Sample contract and Power of attorney (0:25)
Lesson 14 - Requesting documents from your client (1:57)
Lesson 15 - Download – Sample Carrier profile and reference form (0:15)
Lesson 16 - Download – Sample of documents you will be requesting (0:20)
Lesson 17 - Verbal agreement – Scope of booking decisions (4:07)
Section 5 – EQUIPMENT AND FREIGHT
Lesson 18 - Truck types (3:57)
Lesson 19 - Trailer types (5:11)
BONUS video from our YouTube channel - Dealing with Power Only trucks (9:40)
BONUS video from our YouTube channel - Helping Your Clients Choose the Best Semi-Trailer (7:53)
Lesson 20 - Weight (2:22)
Lesson 21 – Commodity (1:53)
Quiz - EQUIPMENT AND FREIGHT
Section 6 – LOGISTICS
Lesson 22 - Pick-up and delivery times and their importance (6:20)
Lesson 23 - Extra stops (multiple deliveries) (1:37)
Lesson 24 - HOS Compliance (2:35)
ELD UPDATE
Lesson 25 - Special requirements (5:55)
Quiz - LOGISTICS
BONUS video from our YouTube channel - Are freight rates higher in the afternoon? (3:40)
BONUS video from our YouTube channel - Freight Seasonality in Truck Dispatching (4:56)
BONUS video from our YouTube channel - Topography and time zones in Truck Dispatching (4:40)
Section 7 – FINDING FREIGHT
Lesson 26 - Load boards – electronic marketplace (5:02)
BONUS VIDEO - Searching on Load boards (7:27)
Lesson 27 - DAT (2:48)
Lesson 28 - Internet Truck Stop (2:12)
Lesson 29 - Private 3PL boards (1:48)
Lesson 30 - Posting trucks (2:04)
BONUS MANUAL – Posting trucks
IMPORTANT UPDATE - D.A.T. Load board access (2:23)
Optional video - DAT Load Board features (3:44)
Optional video - DAT Directory feature + Credit check (2:47)
Optional video - DAT Freight rates feature (2:55)
Optional video - DAT TriHaul feature (0:36)
Optional video - DAT POWER features (4:48)
Section 8 – BOOKING YOUR FIRST LOAD
Lesson 31 - Getting the right information (1:45)
Lesson 32 - Acceptable rates and negotiation (2:03)
Lesson 33 - Negotiation tips (3:45)
Lesson 34 - Checking broker’s credit (2:13)
Lesson 35 - Getting set up with broker/shipper (3:27)
BONUS MANUAL – Practice completing Broker-Carrier packets
BONUS MATERIAL – Ten Broker-Carrier packets for practical exercise
Lesson 36 - Rate confirmation and what to look for (1:46)
Lesson 37 - Example of typical “booking” conversation – review of transcript (6:47)
Lesson 38 - Dispatching to a load (1:32)
Lesson 39 - Download – Script, spreadsheets, carrier packets, rate confirmations (0:35)
PRACTICAL EXERCISE 1 – Try to select the best load for your client
PRACTICAL EXERCISE 2 – Try to select the best load for your client
BONUS video from our YouTube channel - Selecting the best load (13:00)
Dispatcher Conversations Module
Conversations - Introduction (2:13)
Sample Conversation # 1 (1:35)
Conversation Review # 1 (5:47)
Sample Conversation # 2 (1:50)
Conversation Review # 2 (3:42)
Sample Conversation # 3 (1:25)
Conversation Review # 3 (3:37)
Sample Conversation # 4 (1:56)
Conversation Review # 4 (2:52)
Sample Conversation # 5 (1:38)
Conversation Review # 5 (5:40)
Sample Conversation # 6 (1:11)
Conversation Review # 6 (3:02)
Sample Conversation # 7 (1:37)
Conversation Review # 7 (3:51)
Section 9 – MAKE YOUR BUSINESS BETTER
Lesson 40 - Be available and always communicate (3:40)
Lesson 41 - Resolve problems promptly – Real-life example (4:41)
Section 10 – ADDITIONAL SERVICES, COMPENSATION AND MARKETING
Lesson 42 - Billing (1:06)
BONUS MANUAL – Creating invoice
Lesson 43 - Emergency roadside assistance (1:39)
BONUS MANUAL – Using TruckDown website
Lesson 44 - Accounting and compliance (0:38)
Lesson 45 - Your compensation (2:27)
BONUS video from our YouTube channel - How much should you charge (5:57)
Lesson 46 - Receivables - Client payment options (2:48)
BONUS video from our YouTube channel - Getting paid (6:02)
Lesson 47 – Marketing (3:31)
BONUS video from our YouTube channel - Finding clients online (13:14)
BONUS video from our YouTube channel - Finding clients with Direct Marketing (15:00)
Marketing Module - Simple but effective marketing ideas
Marketing Overview (0:52)
Your Brand (2:47)
Content (5:32)
Website (2:04)
Online Advertising (6:14)
Direct Marketing (2:55)
Data sources
Marketing Outsourcing (1:08)
Download Directory
Download Directory
Certificate of Completion
Certificate of Completion – Read before you start!
Final Graded Quiz
Certificate of Completion - Instructions
BONUS - Miscellaneous Dispatch Topics
Why should you watch this module? (3:04)
What is a Lumper Fee and how truck dispatchers deal with it? (6:34)
Driver’s Work Hours (HOS) – Should you have control as a truck dispatcher? (5:07)
Collecting your dispatching fees with a Virtual Terminal (6:31)
How Truck Dispatchers deal with Shortages and Damages (13:31)
Truck Dispatcher and Factoring Company – Relationship explained (3:33)
Load Rate Negotiations by Truck Dispatchers (6:18)
Should you use a Dispatch Service Agreement? (4:46)
What is a TONU and when you might be getting one (7:36)
Empty miles in truck dispatching. How far should your client travel to get a load? (5:04)
What if you are not getting paid by your client (5:25)
What if your client didn’t get paid for the load you’ve booked (10:53)
Working with brand new Motor Carrier (MC number) (5:06)
Detention in Truck Dispatching and how to deal with it (12:35)
Long Haul vs Short Haul loads. Which one should you book? (8:26)
Dispatching for Small Fleet Owners – Things you need to know (11:21)
Dedicated Lanes for Truck Dispatching clients – Can you book them? (8:49)
Bad practices by Truck Dispatchers you should avoid (6:53)
Are Truck Dispatchers financially responsible for Detention, Layover and TONU? (3:30)
Your client is refusing to pick up the load you have booked (4:35)
Cash on delivery and freight brokers with bad credit (4:11)
Receiver is refusing to unload your client’s truck – What can dispatcher do? (8:35)
Can a Truck Dispatcher (without freight broker license) work with Direct Shippers? (4:37)
Why Non-Recourse Factoring is better? (3:42)
Statistics and Benchmarking for Truck Dispatchers (5:04)
Lesson 17 - Verbal agreement – Scope of booking decisions
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